FAQ

Q. Will you place ads on my site?

A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?

A. Yes, we allow sites to have commercial advertisements.

 

Q. What type of sites can I host?

A. We host just about any personal or business site. The following sites are excluded from this offer: irc sites, hate, warez, illegal content, software trading, download libraries, or spam related products are expressively forbidden and sites containing banned materials are subject to immediate termination without refund. Adult sites are NOT allowed. 

 

Q. What forms of payment do you accept?

A. PayPal, Paymate and NZ Bank Transfer

Q. Are your server's Unix, or NT?

A. Our servers are Linux

Q. Can I use cURL with my account?

A. Yes, our servers have cURL enabled. The path to cURL is /usr/bin/curl .

Q. Do you support ASP?

A. No we don't. We find that ASP is best suited to a Windows hosting environment. We only run Linux servers here, so we recommend PHP for all of your scripting language needs.

Q. Is tax included with my monthly or yearly plan?

A. Yes, tax is included within the price.

Q. Are there any hidden costs, or setup fees?

A. No

Q. Can I pay monthly?

A. Yes, you may pay monthly

Q. How long does it take to setup my account?

A. Your site can be uploaded as soon as your domain name resolves to our server DNS. You will receive an email explaining everything with your order.

Q. Is there a minimum time contract/commitment?
A. Absolutely not. You are free to come and go as you please.

 

 
Q. What about billing and over due policies?
A. Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.

 

Q. What happens if I go over my allocated bandwidth/data transferred amount?

A. If you go over your bandwidth/data transfer amount by a marginal amount, we will not take any action. However if it occurs numerous times we will contact you with possible suggestions for resolving the problem, which may include upgrading your account type.

Q. What control panel do you use?

A. The control panel we use is called Cpanel.

Q. How do I access my Cpanel?

A. You can access your cpanel: Please Type: "http://yourdomain.com/cpanel"

 
Q. Can I password protect directories?

A. Yes you can password protect directory's within CPanel.

Q. Do I have access to update my site 24 hours a day?
A. Your site is available 24/7.
 
 
Q. What are my nameservers?
A. ns1.vicolohost.com
    ns2.vicolohost.com

 
Q. How do I get my email?
A. You can access your Webmail from:
http://yourdomain.com/webmail

                                                                
                                        
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